Terms and Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

Disclaimer

1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Shipping

1.16 Your order will be processed and delivered without undue delay, within 3 to 56 days after your order has been placed.

1.17 Please allow for up to 28 working days for delivery following the dispatch of your order.

Cancellations, returns, damages, refunds and failed deliveries
At Luxury Home Store we really hope that you are 100% happy with your order, however we understand that sometimes you may wish to return an item. Please read our terms below which will enable you to easily return your purchase in the correct manner.

1.18 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

1.19 In accordance with the distance selling act your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods, after this time we can no longer accept a return.

1.20 Occasionally our delivery service gets it wrong and you may receive a damaged item. It is up to you, the customer, to notify Luxury Home Store by email no later than 24hrs from receipt of goods of any damages. You may be asked to provide photographic proof of damages before we are able to proceed with any claim.

1.21 To meet the cancellation deadline, please notify us via email about cancelling the order before the cancellation period has expired.

1.22 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us, in a saleable condition, to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order. We do advise that you obtain a certificate of postage in case the parcel fails to reach us or is damaged in transit so that you a claim can be made against any insurance policy you have taken out when sending.

1.23 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

1.24 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation, excluding the original shipping costs.

1.25 You will not have any right to cancel an order for the supply of any of the following goods:

(a) the supply of goods or services where prices are dependent upon fluctuations in the financial markets, which are beyond the control of the retailer.

(b) the supply of goods that are made to the customer's specification or are clearly personalised.

(c) the supplied goods are not in the sealed packaging they left us in, making them not suitable for resale.

1.26 Once a customer is in receipt of goods ownership transfer from Luxury Home Store to the customer. In the event that the customer wishes to return an item it is their duty to do so.

1.27 As most of our items including our furniture is heavy or fragile we use specialist companies to delivery our product to you the customer. We absorb most of the shipping costs to make our products cheaper for you and as such only charge you a minimal one off charge. Before the date of delivery you will be notified by the delivery company what your intended delivery date will be, you will also be given a 3 hour time slot. If the date and time are not convenient for you do not agree to the date and time, another will be allocated that is suitable for you. If you agree to a date and a time you need to be at the delivery address at that specific date and time. If you do not keep to the agreed date and time and a redelivery has to be scheduled you will incur a further delivery charge which may be greater than your original delivery cost.

1.28 Luxury Home Store reserves the right to charge a one off surcharge on shipping costs. This surcharge maybe applicable if the buyer lives within an area where the postcode is not covered by our standard delivery tariff. Full details of our standard and surcharge delivery costs can be found on our delivery page.

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.